Terms of Service

Last Updated: January 11, 2026

Welcome to RegularPrint.com. These Terms of Service (“Terms”) govern your access to and use of our website and services. By placing an order with us, you (the “Customer”) agree to be bound by these Terms. Our services are operated by Sandhu Marketing Agency Inc., based in Brampton, Ontario.

1. Acceptance of Orders

  • Right of Refusal: We reserve the right to refuse or cancel any order at our sole discretion.
  • Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

2. Website Imagery & Digital Renderings

  • Artistic Representation: Product images displayed on RegularPrint.com (including high-fidelity AI-generated images and digital mockups) are artistic representations designed to showcase potential finishes and textures.
  • Variation: Physical products may exhibit minor variations in color saturation, texture, and light reflection compared to these digital images. Such variations are inherent in the printing process and do not constitute a manufacturing defect.

3. Production Turnaround Times

  • Product-Specific Timing: Production times vary by product. While many items have a 3–5 business day turnaround, specialty items (e.g., custom apparel, foiled cards, packaging, or large-format signage) may require 7–14 business days or more.
  • Start of Production: Production time begins only after:
    1. Full payment is received.
    2. Print-ready artwork is uploaded.
    3. The digital PDF proof is approved by the Customer.
  • No Guaranteed Deadlines: While we strive to meet all estimated dates, RegularPrint does not guarantee hard deadlines. We are not liable for any losses (e.g., missed events, trade shows, or marketing launches) resulting from production or shipping delays.

4. Technical Specifications & Quality

  • Proofing Responsibility: You are 100% responsible for the accuracy of your files. Once a proof is approved, we will not reprint for errors in spelling, grammar, punctuation, layout, or design.
  • Color (CMYK vs. RGB): We print using the CMYK process. We are not responsible for color shifts occurring when RGB or Pantone files are converted to CMYK.
  • Over-Run and Under-Run: Industry standards allow for a variance of up to 10% in the final quantity delivered. You will be billed for the actual quantity shipped.
  • Finishing Tolerance: For processes like cutting, folding, and specialty finishes (Spot UV, Foil), a shift of up to 1/16 of an inch (1.5mm) is an industry-standard tolerance and is not considered a defect.

5. Customer Content & Legal Indemnity

  • Copyright: You warrant that you own the rights to all Content uploaded.
  • Indemnification: You agree to indemnify Sandhu Marketing Agency Inc. and its directors against all legal claims, damages, and costs arising from any infringement of trademarks, copyrights, or intellectual property rights belonging to a third party.

6. Shipping & Delivery

  • Third-Party Carriers: Delivery is handled by third-party carriers (UPS, FedEx, Canada Post). We are not responsible for delays, damage, or loss once the package has left our Brampton facility.
  • Redirected Packages: Any fees incurred due to an incorrect address provided by the Customer will be the Customer’s responsibility.

7. Taxes and Customs

  • Taxes: All applicable provincial and federal taxes (HST/GST) will be added to the order total based on the shipping destination within Canada.
  • International Orders: For orders shipped outside of Canada, the Customer is the “Importer of Record” and is responsible for all customs duties, taxes, and brokerage fees.

8. Limitation of Liability

  • Financial Cap: Our total liability for any claim shall not exceed the total amount paid for the specific order in question.
  • No Consequential Damages: We are not liable for any indirect, incidental, or consequential damages, including loss of profits or business reputation, regardless of the cause.

9. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any legal action shall be filed in the courts located in Ontario.

10. Promotional Rights

Unless otherwise requested in writing, you grant RegularPrint a non-exclusive license to use images of your finished products for our portfolio, website, and social media marketing.