Refund and Returns Policy

Effective Date: January 10, 2026

At RegularPrint (operated by Sandhu Marketing Agency Inc.), we take great pride in the quality of our work. Because our products are custom-printed and unique to each customer, they have no resale value. Therefore, all sales are final. Please read our policy below regarding quality issues and cancellations.

1. The RegularPrint Quality Guarantee

We stand behind the quality of our products. If we make a manufacturing error or if your order arrives damaged, we will make it right. In such cases, we will:

  • Reprint your order at no additional cost; or
  • Issue a Store Credit for the value of the affected items.

2. Custom Products: Final Sale

Because every order is custom-made to your specific instructions and artwork, we do not offer refunds, returns, or exchanges for “change of mind” or if you no longer require the product. Once a digital PDF proof is approved by you, the order is locked into production and cannot be refunded.

3. Reporting a Problem (The 48-Hour Rule)

To be eligible for a reprint or credit due to a defect, you must report the issue within 48 hours of receiving your order.

  • How to report: Email us at info@regularprint.com with your Order Number.
  • Evidence required: You must provide clear digital photos of the defect or damage. In some cases, we may require you to return the original order to our Brampton facility at our expense for inspection before a reprint is authorized.

4. What is Not Covered (Exclusions)

To protect our production standards, RegularPrint is not responsible for errors caused by the customer. No refunds or reprints will be issued for:

  • Typos & Grammar: Spelling, punctuation, or grammatical errors in the artwork submitted or approved by you.
  • Low-Resolution Images: Blurry or pixelated prints resulting from low-quality files provided by the customer.
  • Color Variance: Minor color shifts that are industry-standard for CMYK printing compared to what you see on an RGB computer screen.
  • Bleed & Margin Errors: Artwork that does not follow our technical templates regarding “safe zones” and “bleed lines.”
  • Quantity/Size Selection: Orders where the customer selected the incorrect size, quantity, or paper stock during checkout.

5. Order Cancellations

  • Pre-Production: You may cancel an order for a full refund only if production has not yet started and a PDF proof has not been generated.
  • Post-Proofing: If you cancel after a PDF proof has been created but before printing, a $25.00 Processing Fee will be deducted from your refund to cover prepress labor.
  • Post-Approval: Once you approve the proof, the order is sent to the press immediately and cannot be cancelled or refunded.

6. Shipping & Delivery

  • Delivery Estimates: While we strive for 3-5 business day production, delivery dates are estimates. RegularPrint is not liable for financial losses caused by shipping delays from third-party carriers (UPS, Canada Post, etc.).
  • Incorrect Address: If a package is returned to us due to an incorrect address provided by you, the customer is responsible for any additional shipping fees to resend the order.

7. How to Start a Claim

If you believe your order is defective, please do not discard the product. Contact our support team:

Sandhu Marketing Agency Inc. Brampton, ON Email: info@regularprint.com Subject Line: Order # [Your Number] – Quality Claim