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Frequently Asked Questions
Everything you need to know about our printing process, from file setup to delivery.
Frequently Asked Questions
Ordering & Pricing:
How can I get an instant price for my printing project?
Our online ordering system provides live pricing based on your selected specifications. Simply choose your product, quantity, and paper stock to see the total immediately.
Do you offer custom quotes for items not listed on your website?
Yes, for unique sizes or specialty finishes not found online, please use our Contact Us form to request a custom quote.
Can I change or cancel my order after payment?
Because we move quickly into production, changes or cancellations can only be made if the job has not yet been processed or printed. Contact us immediately with your order number if you need assistance.
What payment methods do you accept?
We accept all major credit cards and secure online payment methods through our e-commerce platform.
Artwork & Technical Specifications:
What is "Bleed" and why is it required for printing?
Bleed is the extra area of your artwork that extends beyond the trim line. It ensures your design goes all the way to the edge without white borders after cutting.
What file formats are best for high-quality printing?
We recommend uploading a print-ready PDF with fonts outlined.
Should my artwork be in CMYK or RGB color mode?
All artwork should be set to CMYK. RGB is for digital screens, while CMYK is the standard for professional printing presses.
What resolution should my images be?
For a crisp print, images must be at least 300 DPI (dots per inch) at full size.
Production & Delivery
What is your standard turnaround time?
Standard production is typically 3-5 business days following proof approval.
Do you offer local pickup in Brampton or the GTA?
Currently, we are a delivery-only service to ensure maximum efficiency. All orders are shipped directly to your door.
How long does shipping take?
Shipping times vary by location and the delivery method selected at checkout. You will receive a tracking number once your order leaves our facility.
Where do you ship?
We ship across Ontario and throughout Canada. We specialize in fast delivery for the Greater Toronto Area.
Quality & Returns
Do you provide a proof before printing?
Yes, we provide a digital PDF proof for every order that must be approved by you before production begins.
What is your refund policy for custom printing?
As all jobs are custom-made to your specifications, we generally do not offer refunds once production has started. If there is a manufacturing defect or a printing error on our end, please contact us within 48 hours of delivery.
What should I do if my order arrives damaged?
Please inspect your package upon arrival. If it is damaged, take photos and contact our support team immediately for a resolution.
About Regular Print
Do you offer design services if I don't have artwork?
Yes, we have a professional design team available to help create your brand assets or marketing materials.
Who is Regular Print?
Regular Print is a professional printing solution operated by Sandhu Marketing Agency Inc.. We are dedicated to providing high-quality, reliable print products with an easy online experience.